FAQs
General FAQ
What materials is Pizza Pack made from?
It’s made from food-grade, BPA-free silicone that’s odorless, leak‑proof, and non-stick. The divider trays are also microwave-friendly. All components are designed to be robust and safe for everyday use.
Is Pizza Pack microwave and freezer safe?
Yes. The container and trays are both microwave and freezer safe. You can reheat slices or freeze them for later without switching containers.
Can I wash Pizza Pack in the dishwasher?
Yes. All parts of Pizza Pack are dishwasher safe. For best results, place the container and trays on the top rack.
What is the largest pizza slice it fits?
Each container is made to hold slices from pizzas up to 18 inches. For extra-large New York slices, trimming one edge slightly can help fit it neatly inside.
How many times can I use my Pizza Pack?
Pizza Pack is made with durable food-grade silicone that’s built to last. With regular care, like handwashing or placing it on the top dishwasher rack, you can reuse it hundreds of times without damage.
What are the trays inside used for?
Each Pizza Pack comes with five divider trays. They stop your slices from sticking together and double as plates you can microwave.
Can I use Pizza Pack at home?
Yes. Pizza Pack is perfect for storing delivery leftovers, homemade slices, and even non-pizza items like snacks or sandwiches. It keeps your fridge organized and your food fresh.
Why is Pizza Pack better for the environment?
Yes. Pizza Pack is perfect for storing delivery leftovers, homemade slices, and even non-pizza items like snacks or sandwiches. It keeps your fridge organized and your food fresh.
How does Pizza Pack prevent soggy crusts?
The lid forms a tight seal to lock in freshness, and the built-in vent lets steam escape when reheating. This helps stop condensation and keeps your crust from turning soft.
Billing & Payment FAQs
What payment methods do you accept?
You can use all major credit/debit cards and digital payments available at checkout (like PayPal or Apple Pay when supported).
Why was my payment declined?
Payments can be declined for a few reasons, like incorrect billing details, bank security holds, or insufficient funds. Double-check your information and try again, or try a different card.
I think I was charged twice. What should I do?
That’s frustrating. We’re here to help! If one (or both) charges are marked “Pending”: This is typically a bank preauthorization. It won’t fully process as a second charge and should automatically drop off from your account. If both charges are “Processed” or “Posted”: Please contact us as soon as possible with a screenshot of the charges and your order number. We’ll investigate right away, and if it was an error, we’ll refund the extra charge.
How can I get a copy of my invoice or receipt?
That’s frustrating. We’re here to help! If one (or both) charges are marked “Pending”: This is typically a bank preauthorization. It won’t fully process as a second charge and should automatically drop off from your account. If both charges are “Processed” or “Posted”: Please contact us as soon as possible with a screenshot of the charges and your order number. We’ll investigate right away, and if it was an error, we’ll refund the extra charge.
Will I be charged sales tax?
Sales tax is calculated based on your shipping address and local tax laws, so you’ll see it at checkout if applicable.
How can I get a copy of my invoice or receipt?
You can download your invoice directly from your account order history page. If you need help, just contact us, and we’ll send one over.
Subscription & Order Management FAQs
Does Pizza Pack offer a subscription service?
Not yet! We don’t currently offer automatic subscriptions or recurring deliveries, but we’re always looking for ways to improve and may offer this in the future.
Can I cancel or change my order after I place it?
We know plans change! If you need to update or cancel your order, just contact us as soon as possible. Because orders are processed quickly, changes may not always be possible once an order has been prepared for shipping, but we’ll do our best to help.
Discounts & Promo Codes
How do I use a promocode?
At checkout, enter your promo code in the “Discount Code” box before you place your order. Make sure the code hasn’t expired and meets any requirements.
My promo code didn’t work — help!
Promo codes can have expiration dates or special rules. If you think it should have worked, send us a message, and we’ll check it for you.
Returns &Exchanges FAQs
Who pays for return shipping?
If you’re returning an item just because you changed your mind, return shipping is usually paid by the customer. But if the item arrived damaged or defective, we’ll take care of it — no extra cost to you.
When will I receive my refund?
Once we receive and
inspect your return, we’ll process your refund. This normally takes place
within a few business days, and you’ll see the credit back on your original
payment method within 3-4 business days
Where can I find my order number?
Your order number is in
your order confirmation email and in your account order history when you log
in.
I didn’t receive my order confirmation email — what now?
Check your spam or junk folder first; sometimes emails land there. If it’s still missing, get in touch, and we’ll resend it.
Shipping FAQs
How long does shipping take?
Once your order is placed, we do our best to get it out the door within 1–2 business days. After that, typical delivery takes about 3–7 business days, depending on your location and the carrier
How can I track my order?
After your order ships, you’ll receive a confirmation email with a tracking number. Just click the tracking link in that email to see where your package is. If you can’t find the email, let us know, and we’ll help you out!
Do you offer free shipping?
Yes! We offer free standard shipping on orders that meet the minimum required amount during checkout. If your order doesn’t qualify, shipping costs will be calculated at checkout.
Do you ship internationally?
We do ship to select international locations, but delivery times, customs charges, and duty fees may vary. If you’re outside the U.S., reach out to our support team for help with your order.
My tracking shows delivered, but I haven’t received my package. What should I do?
We’re sorry for the hassle! First, check around your delivery area. Then wait up to 2 days, as carriers sometimes mark items delivered before they arrive. If it still hasn’t shown up, please contact our CX team with your order number and tracking details.
General Order Help
What is your return policy?
We want you to be happy with your purchase! If you’re not satisfied, you can return unused items in their original packaging within 30 days of delivery. Just contact us to start the return process.
How do I return an item?
Email our support team with your order number and reason for the return. We’ll send you instructions on where to return the item. Be sure to use a shipping method that includes tracking so nothing gets lost.