Privacy Policy

Last updated: May 1, 2026

At Pizza Pack, we take your privacy seriously, and we want to be upfront about how we handle your information. This Privacy Policy explains what we collect, why we collect it, and how we use it when you visit or shop at PizzaPack.com.

If you ever have questions, we're always happy to help. Reach us at support@pizzapack.com.

What Information We Collect

We collect information in a few different ways depending on how you interact with our site.

Device Information 

When you visit our site, we automatically collect basic technical information, things like your browser version, IP address, time zone, and how you interact with our pages. We use this to make sure the site loads correctly for you and to understand how we can improve your experience. This information is collected through cookies, log files, and similar technologies, and is shared with our platform provider, Shopify.

Order Information 

When you place an order, we collect the information needed to complete it: your name, billing and shipping address, payment details, email address, and phone number. We use this to process your payment, arrange shipping, send order confirmations, and keep you updated. This information is also shared with Shopify to power our store.

Customer Support Information 

If you reach out to us for help, we collect the information you share during that conversation. We use it only to resolve your issue and provide you with the best support we can.

How We Use Your Information

We use your information to:

• Process and fulfill your orders

• Send you order confirmations and shipping updates

• Respond to your questions and support requests

• Screen for potential fraud to keep your account safe

• Improve our website and shopping experience

• Share relevant products, offers, or updates we think you'd find useful

We do not sell your personal information. Ever.

Sharing Your Information

We only share your information when necessary to run our business and serve you well. That includes:

• Shopify: our e-commerce platform that powers PizzaPack.com. You can read Shopify's privacy policy here.

• Customer support vendors: who help us respond to your questions

• Legal requirements: if we're required by law to share information, we will

Behavioral Advertising

We use tools like Google Analytics to understand how people use our site and to show you relevant ads on other platforms. Here's how to opt out if you'd prefer:

• Facebook: Settings

• Google: Settings

• Bing: Settings

You can also opt out of multiple services at once through the Digital Advertising Alliance's opt-out portal at optout.aboutads.info.

Your Privacy Rights

If you're in the EEA (GDPR) 

You have the right to access, correct, update, port, or request deletion of your personal information at any time. Your information is initially processed in Ireland before being transferred to Canada or the United States for storage. For details on how this complies with GDPR, see Shopify's GDPR Whitepaper here.

If you're in California (CCPA) 

You have the right to know what personal information we hold about you, request its deletion, and designate an authorized agent to make requests on your behalf. We do not sell personal information as defined by the CCPA.

To exercise any of these rights, contact us at support@pizzapack.com.

Automated Decision-Making

We don't make any significant automated decisions about you. Shopify does use limited automated tools to detect and prevent fraud, like flagging IP addresses or cards linked to repeated failed transactions, but these don't have any meaningful legal effect on you.

Cookies

Cookies are small files that help our site remember your preferences and work properly. We use the following types:

Essential Cookies (Required for the store to function)

Analytics Cookies (Help us understand site usage)

Most cookies expire between 30 minutes and two years after being downloaded. You can manage cookie settings through your browser, usually under "Tools" or "Preferences." Blocking cookies may affect some features of our site. For more information, visit www.allaboutcookies.org.

Do Not Track

There is currently no consistent industry standard for responding to "Do Not Track" browser signals, so our data practices remain the same regardless of whether a "Do Not Track" signal is detected.

Minors

Our site is intended for people 18 and older. We don't knowingly collect personal information from children. If you believe your child has shared information with us, please contact us at support@pizzapack.com, and we'll take care of it right away.

Changes to This Policy

We may update this policy from time to time. When we do, we'll update the date at the top of this page. If you ever have concerns about a change, don't hesitate to reach out.

Contact Us

We're real people, and we're here to help. If you have any questions about this policy or how we handle your information, please get in touch:

📧 support@pizzapack.com 📞 +1 888-846-2977 📬 Pizza Pack LLC, 13552 Arndt Road Northeast, Aurora, OR 97002, United States

If you feel your concern hasn't been resolved, you also have the right to contact your local data protection authority.

Frequently Asked Questions

1. What personal information does Pizza Pack collect? 

We collect information you provide directly, like your name, address, email, and payment details, when you place an order, as well as technical information automatically collected when you browse our site, such as your IP address and browser type.

2. Why does Pizza Pack collect my information? 

We collect your information to process your orders, arrange shipping, send confirmations, provide customer support, and occasionally share products or offers we think you'll find useful. We only collect what we actually need.

3. Who does Pizza Pack share my information with? 

We share your information with Shopify (our store platform), customer support vendors, and when required by law. We don't share it with anyone else.

4. Does Pizza Pack use cookies? 

Yes. We use cookies to keep the site running properly and to understand how visitors use it. You can manage or block cookies through your browser settings, though some features may not work as expected if you do.

5. How do I opt out of targeted advertising? 

You can opt out directly through Facebook, Google, and Bing settings, or visit the Digital Advertising Alliance's opt-out portal at optout.aboutads.info.

6. Is my payment information safe? 

Yes. Payment information is processed securely through Shopify. We do not store your full credit card details on our servers.